Lessons Learned About System-Level Improvement in Serious Illness Communication : A Qualitative Study of Serious Illness Care Program Implementation in Five Health Systems
BACKGROUND: Serious illness communication is a key element of high-quality care, but it is difficult to implement in practice. The Serious Illness Care Program (SICP) is a multifaceted intervention that contributes to more, earlier, and better serious illness conversations and improved patient outcomes. This qualitative study examined the organizational and implementation factors that influenced i
