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Examensarbetets titel: Lojalitet och de svenska bankerna - En kvantitativ studie om vad som driver svenska bankkunders lojalitet Seminariedatum: 12 januari 2017 Ämne/kurs: FEKH29, Business Administration: Degree Project in Marketing Undergraduate Level, 15 högskolepoäng. Författare: Emelie Nortén, Caroline Lindberg Hansen, Jacob Gustafsson Handledare: Johan Jansson Nyckelord: lojalitet, e-lojTitle: Loyalty and the Swedish banks – a quantitative study on what drives loyalty among Swedish online bank customers Seminar date: January 12, 2017 Course: FEKH29, Business Administration: Degree Project in Marketing Undergraduate Level, 15 credits Authors: Emelie Nortén, Caroline Lindberg Hansen, Jacob Gustafsson Advisor: Johan Jansson Key words: loyalty, e-loyalty, bank, online, service q

Under 2015 steg andelen konsumenter som handlat på mobilen från 16 % till hela 42 %. Ökningen kan bero på att hemsidor blir mer mobilanpassade. Trots det finns det fortfarande en del användare som uppfattar det som mindre säkert att handla på mobilen i jämfört med på en dator. Förtroenden för e-handel skapas i flera led, där gränssnittet bara en del som påverkar kundens tillit. Detta projekt gjordIn 2015 the amount of consumer that had shopped online using a mobile phone increased from 16% in year 2014 to 42%. The increase may be due to responsive web sites being more common. Despite better design for mobile phones there are still some customers that consider it less secure to shop with a phone compared to a computer. Trust for e-commerce is created in several stages, where the user interf

Förskolorna måste göra mer på hälsoskyddsområdet än att lära barn tvätta händerna Samtliga förskolor i Lomma Kommun har under 2012 och 2013 inspekterats av miljökontoret för att följa upp Socialstyrelsens projekt om hygien och smittskydd i förskolan från 2009. Resultatet visar att de 24 förskolorna i Lomma Kommun har bra rutiner för hygien, smittskydd och städning. Andra områden som krävs enligStudies have showed that children that are spending their daytime at preschools suffer from more infections than children who stay at home. The indoor environment has a big impact on our health and therefore it must be good and suitable for the children in preschools. According to the Swedish environmental laws preschools must set- up preventive work to avoid environmental and health problems an

Abstract European blackberries constitute a polyploid complex of closely related microspecies, which includes species in Rubus sect. Rubus and Rubus sect. Corylifolii of Rubus subgenus Rubus. These species reproduce by facultative agamospermy. New microspecies evolve from time to time by hybridization between Rubus sect. Rubus and R. caesius or R. idaeus, or by sexual reproduction. Because of the

Antalet människor i världen med tillgång till elektroniska produkter som datorer och smartphones ökar kraftigt. I takt med att antalet produkter går upp så ökar även deras prestanda. Men är det bara att fortsätta bygga mindre och bättre komponenter för alltid? I den här artikeln beskrivs ett bekymmer som uppstår då elektroniska komponenter blir mindre, och några resultat från ett arbete som utförtWith the constant downscaling of transistors, silicon as a production material is falling out of favour because of increasing power consumption when the size of devices becomes smaller. Compound materials from group III-V in the table of elements are promising candidates to replace silicon. The aim of this work was to study current-voltage characteristics of a MOS capacitor made of the III-V compo

The geo-electrical survey (resistivity and induced polarization) with different settings, arrangements, time base, spreads and waveforms (50% and 100% duty cycle waveform) was carried out over the Liikavaara depo-sit, near the Aitik mine, in northern Sweden and all the measured data was inverted in two different softwares: Res2Dinv and AarhusInv. Surveys of induced polarization (IP) often contain

Abstract The aim of this dissertation was to study those directly affected by the 2010 law on Coordinated Individual Plan (Samordnad Individuell Plan, SIP). How the service users experienced the implementation of SIP and how the plan came to affect them in their day-to-day work. The dissertation takes its point of departure in a discussion concerning the critique of psychiatric care, the well bei

On the 30th-31st of January 2015 a cultural event took place at the concert and congress house of Uppsala in mid-Sweden; Uppsala Konsert & Kongress. The event was called "Irländskt!" (i.e. "Irish!") and consisted of concerts, workshops and sessions. This is a sociological study of the Irish traditional sessions at this event. The participants were studied as part of a commu

The purpose of this study was to explore medically trained care givers’ views on their work with people with dementia, focusing on their professional discretion and the standardized tools they use in their daily work. The aim was to gain a deeper understanding of aspects of their work that overlap with social work. The method used was qualitative semi-structured interviews with six caregivers, wor

Uppmärksamhetsbias har föreslagits vara involverat i både utveckling och vidmakthållande av tvångs- och ångestsyndrom. Befintlig forskning har emellertid genererat motsägelsefulla resultat och forskning avseende barn och ungdomar är begränsad, särskilt relaterat till tvångssyndrom. Vidare finns det ingen studie där uppmärksamhetsbias har undersökts i relation till Core Dimension Modellen (SummerfeBiased attentional processes have been implicated in the development and maintenance of anxiety disorders (ADs) and obsessive-compulsive disorder (OCD). However, existing research has yielded inconsistent results and there is limited research with samples of children and adolescents, especially in relation to OCD. Further, there is no study examining attentional bias connected to the Core Dimensio

Den genomförda studien ämnade att besvara två olika frågeställningar: påverkar door-in-the-face-tekniken villigheten att acceptera ett monetärt bud i ett ultimatumspelscenario bestående av två steg, där deltagarna först blev presenterade med ett lägre bud följt av ett högre bud och finns det något personlighetsdrag inom femfaktormodellen som är relaterat till en större benägenhet att acceptera budThe study conducted aimed to answer two different question statements: does the door-in-the-face technique influence willingness to accept a monetary offer in a ultimatum game scenario consisting of two steps, where participants were first presented with a lower bid followed by a higher bid and is there any personality trait within the five-factor model of personality related to a greater tendency

Home fires are the most prevalent and preventable disaster in the United States. It is notoriously difficult to teach disaster preparedness skills to adults. But, when their children are taught this material, households are more likely to make changes. The purpose of this thesis is to examine the impact of the American Red Cross’s “Prepare with Pedro!” youth disaster preparedness program on studen

Mänskliga röster bär på mycket information, och en av de fösta egenskaper vi registrerar är talarens kön. Är det möjligt att omvandla en röst så att lyssnaren ändrar uppfattning? Inom könsbekräftande vård av transpersoner ingår ibland talterapi för att uppnå en röst mer i linje med patientens könsidentitet. Där fokuserar behandlingen på att ändra de aspekter av rösten som associeras med kön: gruWhen we listen to human speech, one of the first characteristics we assess is the gender of the speaker. For individuals who suffer from gender dysphoria, this may cause them to be negatively impacted by their voice not matching their gender identity. Therefore, some persons attempt to change their voices with a speech-language therapist. Differences between the average female and male voice have

This thesis aims to further investigate the viability of using reinforcement learning, specifically Q-learning, to schedule shared resources on the Ericsson Many-Core Architecture (EMCA). This was first explored by Patrik Trulsson in his master thesis Dynamic Scheduling of Shared Resources using Reinforcement Learning (2021). The shared resources complete jobs assigned to them, and the jobs have d

The focus of this study is to explore the relationship between learning and development practices and early-stage employee retention within Capgemini’s Nordic department and, more in general, within the consulting business. Qualitative and partly quantitative research methods were employed, starting from a theoretical review of existing knowledge on the matter, to a survey and interviews. Data wer

Flyktingar löper signifikant högre risk för att utveckla psykisk ohälsa, däribland posttraumatiskt stressyndrom (PTSD). Det finns en stor evidensbas som visar att traumafokuserade psykologiska behandlingar för PTSD är effektiva. Majoriteten av denna forskning inkluderar dock inte flyktingar, vilket innebär att mindre är känt om responsen för behandling av PTSD hos flyktingar. Den aktuella översiktRefugees are at significantly increased risk of mental health difficulties, including Post-Traumatic Stress Disorder (PTSD). There is a large evidence base showing that trauma-focused psychological treatments for PTSD are effective. However, the majority of trials do not include refugees and less is known about response to PTSD treatments in refugees. The present scoping review explores the curren

PARP14, a member of the PARP family that can modify target proteins with ADP-ribose has stimulated the interest of researchers as it is involved in a variety of diseases including cancer. While some structural and activity characterization has been conducted, it has not been yet expressed and purified as a single molecule, instead it was examined in small constructs that include several of its dom

The sperm whale (Physeter macrocephalus) is a cosmopolitan species with a broad distribution that ranges from the tropics to the poles. Males are known to migrate between nutrient-rich high latitude waters and low latitude breeding grounds. In the North Atlantic, large males are found up to the southern limits of the ice edge. However, their seasonal distribution patterns remain poorly known in th

Ett alternativ för att studera immunceller i cellkulturer utan djurprodukter Cancer är ett samlingsnamn för en rad olika sjukdomar som kan uppstå var som helst i människokroppen. Tillståndet kännetecknas av att tumörer bildas i en viss kroppsdel som kan spridas till andra delar. Tumörer är komplexa strukturer som inte bara innehåller cancerceller. Cancercellerna i en tumör omringas av en så-kallaThe use of cancer cell cultures, including immune cells, is essential in cancer research for developing immunotherapies in pre-clinical investigations. However, so far, a large number of animal-derived products are utilised in cell culturing, where experimental variations and reproducibility problems have been reported. Most studies have also only investigated the differentiation of monocytes into