Tasks Over Traits : User perception of humanlike features in goal-oriented chatbots
Chatbots designed to achieve specific goals are increasingly used in service roles. Human-like characteristics in chatbots are seen as beneficial to interaction. Given the purpose-driven nature of goal-oriented chatbots, whether humanlikess of various characteristics of these chatbots has an effect on their perception and use is unclear. This study explores the role of humanlikeness in goal-orient