The liquid drop model applied to the designer´s dilemma of "getting under the skin" of old users
Instead of discussing existing design methods that aim at bridging or annihilating gaps between users and designers, we want to highlight an approach for designers that helps us increase reflexivity of what is beyond our grasp when interacting with users. The first steps are to become aware of the gaps, identify them, and then manage them. This emphasises and makes visible to both parties the exis
