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Trust Between Customers and Hotels: Through the Expression of Trust of Customers

The thesis aims to explore the customers' attitude and perception about trust between customers and hotels through the expression of trust of customers. Hotels nowadays interact and build relationships with customers frequently where there are many possible terms evoking expression of trust customers. In order to study the dynamic feature of trust, a qualitative approach is used. A netnographi

Exploring Consumer Engagement in the Circular Tourism Economy in practice of Liminality

This master’s thesis focuses on consumer engagement in the circular tourism economy. It is doing so by exploring the underlying ‘whys’ of consumer engagement in the circular tourism activities and the ways in which tourist situation can affect consumer engagement. The study supplies the liminality theory as an analytical tool through analyzing of 16 semi-structured interviews. The findings introdu

Optimization of aftermarket logistics with dual supply chains for Sandvik AB

Background: Aftermarket logistics is important for a manufacturing company to maintain customer satisfaction in the long run. However, the supply chain set for aftermarket parts is equally crucial as the original equipment. Modification or optimization of the logistics systems for slow-moving aftermarket items is inevitable. Sandvik, an engineering company in the mining industry is now interested

Bilder av drömhem - Om bildanalys som metod för att studera arkitektur

I uppsatsen undersöker jag hur begrepp och teori från visuell kultur kan användas för att analysera arkitektur och i synnerhet hem genom att utforma ett analysverktyg för bilder. Syftet är att undersöka hur föreställningar, värderingar och idéer hos betraktare kan påverkas av det som bilderna förmedlar, och vilken makt bildproducenter av bilder på arkitektur har som individer och grupper. Jag är s

Mitigating climate change, one hamburger at a time : a discourse analysis of how MAX Burgers AB communicates their carbon offsetting — and how customers perceive it

Klimatkompensation genom skogsplantering i Globala Syd har blivit ett allt mer vanligt sätt för företag att åtgärda sina växthusgasutsläpp, och därigenom sälja produkter och tjänster med netto noll utsläpp. I Sverige går snabbmatsrestaurangen MAX Burgers AB ett steg längre. De kompenserar 10 % mer än vad de släpper ut genom carbon dioxide removal (CDR), och hävdar därför att de har en "klimatCarbon offsetting through forest sequestration in the Global South has become an increasingly common way for companies to mitigate their greenhouse gas emissions and thereby sell products and services with net zero emissions. In Sweden, fast food company MAX Burgers AB goes even further. They offset 10 % more than what they emit through carbon dioxide removal (CDR), thus claiming to have a “climat

Varför återvinns inte fler plastförpackningar? En kartläggning av hinder för en ökad materialåtervinning av plastförpackningar i Sverige

Under de senaste decennierna har produktionen av plast ökat exponentiellt. Mellan 1950 - 2015 har 8 300 miljoner ton plast producerats globalt, varav 6 300 miljoner ton beräknas ha blivit avfall. Av avfallet beräknas nio procent ha materialåtervunnits, 12 procent förbränts och 79 procent lämnats till deponi. Med samma avfallshantering och produktionstakt som idag skulle det innebära att ca 12 000 The majority of plastic packaging is not being recycled today, but burned for energy recovery or sent to landfill. This leads to vast losses of recyclable material, as well as elevated emissions of greenhouse gases from the extraction of fossil oil needed to sustain the production of new plastics. To be able take effective measures to increase recycling, causes of the low recycling levels first ha

Ett hälsofrämjande arbetsklimat - upplevelser av kommunikationen i relation till organisatorisk och social arbetsmiljö (OSA)

Studiens syfte undersöker hur kommunikationen, mellan medarbetare och chef inom restaurang- och cafébranschen, kan bidra till ett hälsofrämjande arbetsklimat. Detta görs genom en kvalitativ undersökningsmetod med fyra semistrukturerade intervjuer och två strukturerade elektroniska intervjuer på två olika arbetsplatser, för att undersöka deltagarnas upplevelser om kommunikationen som rör ämnet orgaThe aim of this study explores how communication, between coworkers and managers in the restaurant and café business, can contribute to a health-promoting work climate. This is done by a qualitative method including four semi-structured interviews and two structured electronic interviews, on two different workplaces, to examine the participants’ experiences about the communication on the topic org

Building and Maintaining Psychological Safety and Trust in Virtual Teams

The recent virus COVID-19 has forced companies around the world to change the way they work. Teams who usually work together in the same physical space are now experiencing working virtually from home. Previous studies demonstrate the importance of psychological safety and trust in the aim of building high-performing and effective teams. A virtual setting implies new challenges and opportunities f

Innovation for Social Inclusion - The Role of Researchers in the Global South

Knowledge inequalities persist between the Global North and the Global South, but also within countries between privileged and underprivileged segments of society. The purpose of this study is to understand the motives of researchers from basic science and technology to investigate on socially demanded issues as well as the obstacles they encounter. The study is based on the experiences from eleve

Sustainability-Driven Innovation and Financial Performance: How does it pay to be green?

Market and policy pressures increasingly demand a shift towards sustainable means of production; thereby, the inconclusive and long-standing debate between the impact of environmental efforts and economic performance at the firm level has never been so relevant. However, companies who seek to prioritize sustainability on their processes and outputs still need to focus on their financial returns.

Lärande för hållbar utveckling (LHU) bland beslutsfattare: En studie om hur LHU kan implementeras på arbetsplatsen

Denna studie syftar till att undersöka hur lärande för hållbar utveckling (LHU) kan implementeras på arbetsplatsen. Detta med bakgrund i att vi idag genomgår en klimatkris och att det krävs en total omställning av samhällets alla sektorer för att hålla den globala temperaturökningen under 1.5 grader. Uppsatsen syftar till att synliggöra vikten av att LHU blir ett systematisk inslag på arbetsplatse

Varför kommer de? En kvalitativ studie om anledningarna till deltagande i vuxenutbildning på Island.

Studien är en kvalitativ undersökning av de incitament som ligger bakom människors beslut om att delta i vuxenutbildning. Vid genomförandet av studien har det utgåtts ifrån en hermeneutisk metodologi. Fyra semistrukturerade intervjuer utgör uppsatsens empiriska material. Urvalet av intervjupersoner sammanstod av två män och två kvinnor som har utexaminerats med högskolekompetens från Háskólabrú Ke

Column screening for the separation of lignin-related phenolic compounds in lignosulfonate lignin using ultra-high-performance supercritical fluid chromatography

Introduction: This study attempts to optimize the choice of stationary phase for the separation of lignosulfonate lignin compounds using supercritical fluid chromatography coupled to mass spectrometry. Background: Lignin is a potential renewable source of phenolic compounds. Lignosulfonate lignins are produced during pulping processes producing very complex mixtures, which are challenging to anal

Motherwork and Space: Social and Political Participation of Mothers in Sweden’s racialised Suburbs

This thesis engages with the motherwork of racialised migrant mothers in Sweden’s racialised suburbs. It employs theories of racial geographies, particularly black women’s geographies and motherwork to investigate the articulations of motherwork in space. Deploying a black feminist lens on empirical material from a Swedish-Somali mothers’ group engaged in community activism, the thesis argues that

Designkoncept för transport av hund. En lösning för att ta med hunden på cykelturen.

Cykeln har blivit ett allt vanligare transportmedel i Sverige. Som en följd av detta kommer nya lösningar och metoder krävas för att cykeln ska kunna ersätta bilen, exempelvis som vid till transport av husdjur. I samarbete med Thule Group utfördes detta examensarbete för att undersöka möjligheten att utveckla en produkt för transportering av hund. Under projektet har behov och kravspecifikationen

Complementing the multi-level perspective with the coevolutionary framework to conceptualise barriers to sustainable transitions in agro-food industries

Sustainable transitions are essential to ensure climate and land systems do not go beyond their tipping points; however, these transitions are complex, and barriers to their success are difficult to conceptualise. The Multi-Level Perspective (MLP) is the dominant framework for conceptualising how industries transition to using green innovations. Despite the effectiveness of the MLP, it has weaknes

Socio-Economic Determinants of Ebola Outbreak Intensity and Severity: A Study of the West-African Outbreak in 2013-2016

This study uses a specifically constructed sub-national dataset on Ebola Virus Disease (EVD) outbreak cases, deaths, and CFR in order to look at the question of how important various socio-economic factors were in determining the intensity and severity of the 2013-2016 EVD outbreak in Guinea, Liberia, and Sierra Leone. The results of the OLS model shows that the socio-economic conditions in differ

Impact of economic growth on income distribution in East Asian emerging economies

Income inequality is one of the main topics that worried economists in recent decades. It became more popular, especially starting with the integration process of East Asian economies’ to the global market as a result of the globalization process. And there are lots of approaches on economic growth’s positive and negative effects on income distribution. Its impact on income distribution has been t

Sustainable Development at the Bottom of the Pyramid: Norwegian Initiatives in India

The inclusion of the poor in the economy is of key importance to the global sustainable development agenda. However, the integration of low-income communities in the economy requires new approaches to innovation, management and sustainability. This thesis aims to investigate how Norwegian initiatives contribute to sustainable and inclusive development in India by analysing the experiences and outc

Metodik för utmattning av asfaltbruk

Omfattande studier på Lunds Tekniska Högskola (LTH) har under de senaste åren inriktats på hur egenskaperna i asfaltbruk kan optimeras eftersom de har avgörande betydelse för asfaltens funktion. Förutom naturligt förekommande filler i asfaltmassa har tillsatser såsom vaxer, fibrer och polymerer blivit allt vanligare. Hur dessa tillsatser påverkar asfaltbrukets egenskaper är viktigt att utreda för The durability of asphalt can be investigated with fatigue tests, which unfortunately are very laborious and costly. Therefore, they are not used as often as they should. At LTH in Lund, an alternative method is utilized using a dynamic shear rheometer, DSR, on asphalt’s mastic for fatigue properties testing. The properties of asphalt mastic are crucial for the asphalt pavements ability to withsta