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Social Work with Homelessness in Sweden: On Local Discretions and Social Inequality

Globally, Sweden is often perceived as a relatively equal society. Swedish citizens pay significant amount of taxes and taxation on income is progressive. In addition, it is an explicit task of Swedish social services nationwide to counteract inequality and serve as a “last resort” for the country’s most vulnerable people. Social services are publicly funded, and support from the social services a

Sustainability in Housing First-pilots

The Housing First service in Helsingborg (Sweden) started as a pilot project in September 2010. The evaluation that we carried outduring the service first years showed positive results, including a high housing retention rate. The results of the evaluation becameimportant arguments when the city of Helsingborg decided to make the Housing first project a permanent part of their social housingprogra

Governing Mobility-as-a-Service : Insights from Sweden and Finland: Towards New Organizational Structures for the Development of Shared, Automated, Electric and Integrated Mobility

Based on a review of recent developments in Sweden and Finland, this chapter analyzes the roles of public organizations in the governance of a transition to Mobility-as-a-Service (MaaS). In particular, we draw on insights from transition frameworks to explore what these two pioneering cases can teach us about how the public sector can both enable the development of MaaS and steer the development t

Speaking their language - Investigating the need for multilingual customer service in Sweden

Syftet med vår uppsats var att utreda behovet av multilingvistisk kundservice på den svenska marknaden samt att studera hur företag hanterar kunder med icke-svensk bakgrund. Vårt sekundära syfte vara att undersöka affärsmöjligheter för ett multilingvistiskt call center. Uppsatsens teoretiska ramverk består av kundbaserad teori, där teorier kring Customer Relation Management, kundservice, call cent

UNDERSTANDING THE AMBIGUITIES OF ‘PROFESSIONAL’ SERVICE DELIVERY BY MANAGEMENT CONSULTANTS AND THEIR MEANINGS FOR ‘SUCCESS’ IN A CONSULTING ENTERPRISE

If one were to study Management Consultancy, they could be spoilt for choices on what to research on. Bombarded by several images of imperviousness, merky business practices , shady deals, compromise, self service, competitive morality and many other forms of euphemisms, the researchers, would see these notions, appear loud and resplendent, especially when, ‘seen through’ client consultant relatio