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The contribution of this licentiate thesis lies in the modelling of a multi-echelon inventory system with more general backorder cost structures. Backorder costs are traditionally assumed to be linear, whereas we consider structures that are more general functions of the customers’ time in backorder. The system studied is a two-echelon system with one central warehouse and a number of local sites,

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The bachelor’s thesis explores end-customers’ perceptions regarding the differences between AI-based and human customer service, and the interaction factors that influence their experi-ences. With a focus on customer satisfaction and perceived problem-solving, the study aims at providing recommendations for the development and design of AI chatbots to better meet customer expectations and satisfac

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By performing a field experiment within behavioural economics with focus on creating a nudge, this study enables to investigate whether a nudge that create better awareness have ability to influence individuals to make a more environmental friendly decision. By performing a field experiment in cooperation with Länsförsäkringar Skåne, the study shows that the nudges have a significant impact of rai

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This disquisition explores the possibilities to install a battery storage situated in a gasturbineplant to enable a start up of the gasturbine in the case of a powerfailure. Since powerfailures are rare, the battery will mostly and to a large extent be unused, this creates an economic dilemma. Uniper has taken in and recieved a tender which includes and discribes a battery with a larger storage sy