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Abonnentväxlar, eller private branch exchanges, har använts av företag för att nå ut till kunder i över 40 år. Över tid har systemen utvecklats från stora manuella växlar till molnbaserade internetlösningar. Trots teknisk utveckling upplever många kunder som ringer telefonsupport idag frustration över att inte nå den person de söker. Som en del i Telavox satsning på virtuella abonnentväxlar utforsPrivate branch exchange systems have been used to connect clients with enterprises for over 40 years and have over time progressed from manual switchboards to modern, internet based technologies. Despite technological progress, many clients still feel great frustration when contacting customer service, not being able to reach the person they seek. As part of Telavox enhancements to private branch

The deep sea fish C. monstrosa (known as the rat fish) is a common bycatch of shrimp trawling. The rat fish carries on its back a vigorous venom spine. Some of the most toxic organisms on this planet are marine. The active substances differ in the venoms of the toxic organism, but the active substances are in many cases peptides. Natural peptides found in venoms have recently become more common ca

The aim of the study is to research preschool teacher’s understanding and way of talking about ethnicity and diversity in two different municipalities. The design of the methods performed for the study was qualitative and seven interviews have been done to gather empirics. The interview guide was semi-structured in order to be able to keep a flexible approach through the interviews. The result sho

The purpose of this thesis is to explore how marketing freelancers perceive personal branding and how they practice it. Both offline and online environments for practicing personal branding have been included. The aimed contribution is to broaden the understanding of personal branding by adding the perceptions that marketing freelancers have towards this topic. Additionally, the attempt is to prov

Haematopoietic stem cells are the source of all blood components including T-cells. When the T-cell programme is initiated in these cells, the expression of T-cell associated genes such as TCF7 is up-regulated, while genes opposing this fate are turned off. Subsequently, epigenetic marks on the gene BCL11B and its regulatory elements, disabling the expression of the gene, are removed and the trans

This thesis has investigated the relationship between market capitalization to GDP ratio relative to the Capital asset pricing model (CAPM) and Fama French three-factor model (FF3M). More specifically, the applicability and significance of market capitalization to GDP ratio to describe the relationship between excess return and risk. The study was conducted on OMX Helsinki and Bolsa de Valores de

Bakgrund: Attention deficit hyperactivity disorder (ADHD) är en neuropsykiatrisk funktionsnedsättning och en av de vanligaste beteendesvårigheterna hos barn i skolåldern, ca 3-7% är diagnostiserade. ADHD karaktäriseras av brister i sociala förmågor, nedsatt arbetsminne och hyperaktivitet som kan ha en negativ påverkan på skolgången. Arbetsterapeuter främjar delaktighet i lärandemiljöer genom att hBackground: Attention Deficit Hyperactivity Disorder (ADHD) is one of the most common neuropsychiatric behavioral disabilities in school-aged children, 3-7% are diagnosed. Lack of social skills, working memory, and hyperactivity are all traits of ADHD of which can have a negative impact on school attendance. Occupational therapists facilitate participation in the school environment by identifying

Research on employment and Covid-19 has shown that women across the world have shouldered many negative socioeconomic consequences of the current global pandemic. This study looks at the relationship between gender, having children, and living with a partner, and the likelihood of losing employment or experiencing a decrease in paid working hours during the first wave of Covid-19 in the EU27 count

This Master Thesis is made in collaboration with ASSA ABLOY Entrance Systems and addresses the issues and problem areas of two dock leveler models; 60 kN and 100 kN to find a new improved design. After the following product development process, a new concept was created which could withstand applied forces exceedingly. The main purpose and goal of the project was to find a dock leveler design whi

This study examines the current Swedish media debate regarding gender-affirming care and treatment for children and youth. The aim was to determine the overarching discourses surrounding gender dysphoria, what actors appear in the debate and on what terms, as well as to examine how danger is constructed in the debate. The material for the study consists of 20 opinion based articles from popular ne

Antikroppar är en samling av proteiner som spelar en viktig roll i människans immunförsvar. De kan identifiera speciella strukturer hos andra molekyler (antigen) och binda sig till dessa. Varje antikropp binder endast en typ av antigen. Immunförsvaret består dock av en flora av antikroppar och kan därmed bekämpa en mängd smittämnen som bakterier och virus. Antikropparna delas in i olika grupper beIgE is responsible for type 1 mediated allergic reactions, affecting an increased part of the European population. Even though a large part of the population is affected, further being an economical burden for society, little is known about the human IgE repertoire. Variation in antibodies are mainly found in antibody variable domains, and gained understanding of the IgE repertoire can be obtained

This research is exploring policy coherence of energy, climate, and biodiversity policies on the case study of new hydropower developments in the Republic of Slovenia. A qualitative case-study approach utilising policy document analysis and interviews was chosen to conduct this research. This analysis revealed that policy objectives were coherent within policy sectors but not across policy sectors

Syftet med denna kandidatuppsats är att få en djupare förståelse för hur Turkiet har hanterat yttrandefriheten. Denna undersökning analyserar två rättsfall där Europeiska domstolen för de mänskliga rättigheterna fastställde att Turkiet misslyckats i sin skyldighet att skydda yttrandefriheten för två av sina medborgare, Hrant Dink och Selahattin Demirtaş. Undersökningen inleds med att analysera rätThe purpose of this bachelor thesis is to gain a deeper understanding of how Turkey has dealt with freedom of expression. This study analyzes two court cases in which the European Court of Human Rights determined that Turkey failed in its obligation to protect the freedom of expression of two of its citizens, Hrant Dink and Selahattin Demirtaş. The study begins by analyzing the merits of the cases

Using household level data from the Survey on the Status of Women and Fertility provided by the Rockefeller Foundation and the Population Studies Centre of University of Pennsylvania, the purpose of this thesis is to investigate the determinants of women’s empowerment and the presence of gender-related constraints within the household in rural India. Households from two states of different demogra

The objective of this study is to get new experimental data regarding to the burning velocities of ethanol, acetaldehyde and their mixture which has been performed by the heat flux method. It is known that the heat flux method for determination of laminar burning velocities is an efficient technique since the burning velocity can be determined directly, without applying extrapolations. These lamin

Author: Ditte Edström Title: ADHD a social construction - A discourse analysis on how ADHD is described and communicated in professional school journals [translated title] Supervisor: Anders Lundberg Five percent of all students in Swedish schools have got an ADHD diagnosis (The National Board of Health and Welfare 2014), which is about two children in each class. In ten years, the diagnosed cas

On July 1st 2013 a merger within the organization Malmö stad was implemented. This study aims to examine the consequences of this merger for the social identification of the employees of a human service agency within Malmö stad. A quantitative method was used to examine the hypothesis for this study, which is as follows: the more involved the employees perceive themselves to be during the merger p

Lean and creating value – A study of a lean initiative in the public sector The concept of lean has been spread all over the world - from first being spotted in the automotive industry of Toyota, back in the 50’s, to the service business area, hospitals and now also public sector organizations. In Sweden, lean is dominating the discussion of how to best improve the work of municipalities. A key l

The purpose of my thesis is to study how different cultural heritage institutions digitize their historical picture collections. Many of these collections contain thousands or even hundreds of thousands of photos and it can be a great strain on any institution´s resources to digitize them. I wanted to see if they use any kind of standard and if not - would a national standard be a help or a hindra