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Purpose: This thesis mainly aims to investigate how an open and encouraging approach to customer complaints can affect churn in software as a service companies. This by examining how the approach affects the presentation of complaints, dissatisfaction, negative word-of-mouth and customers repurchase intention followed by a service failure. Methodology: The thesis applies a quantitative approach c

Performance Studies – Historical Performance Practice for String Instruments är en ettårig universitetskurs på avancerad nivå för dig som vill förfina dina tekniska och konstnärliga färdigheter, och vill fördjupa dig i stilistiska aspekter i musiken från barocken och klassicismen. Under vägledning av erfarna lärare får du möjlighet att fördjupa dig i ditt huvudinstrument. Genom regePerformance Studies - Historical Performance Practice for String Instruments is a one-year advanced level university course for those who want to refine their technical and artistic skills, and want to immerse themselves in stylistic aspects of the music of the Baroque and Classical periods. Under the guidance of experienced teachers, you will have the opportunity to deepen your knowledge  in

Kursens syfte är att ge introduktion till det snabbt växande fältet GIS för studenter som vill tillämpa tekniken forsknings- eller yrkesmässigt. Kursen ger en introduktion till några centrala debatter och utvecklingslinjer inom GIS samt till de viktigaste teorierna och praktiska tillämpningarna. Under kursens gång får studenterna ta del av möjliga tillämpningar av GIS inom olika områden. FöreläsnThe course aims to provide an introduction to the rapidly growing field of GIS, for students interested in applying it within their research or work. The course introduces students to some key conceptual debates and developments in GIS, and it provides an introduction to the most important theories and practises of GIS. During the course the students will learn about the potential applications of

This paper presents findings on the role of online traveller information services in regional public transport for olderpeople and people with functional limitations. An explanatory mixed methods design was used. A quantitative questionnairestudy of the target group’s need of traveller information and use of online traveller information services provided the basisfor a qualitative focus group stud

Uttrycket handel har som oftast betytt handel med varor, men tjänstesektorn har internationellt alltid haft en stor betydelse. Det finns rättsliga frågor som sammanfaller mellan varuhandeln och tjänstehandeln. Det finns även olikheter som exempelvis att tjänstehandeln har stark anknyt-ning till den fria rörligheten för kapital och personer. Den teknologiska utvecklingen i industriländerna har gjor

The purpose of my study is to question the model service marketing triangle and propose an alternative ways of looking at service marketing. The study is based on a deep, qualitative research. In the research of the material an abductive approach has been used. The primary information sources are interviews with project workers, which are being analyzed together with the theoretical background in

The thesis deals with consumers behaviour in the use of online services and the cultures effect on it. It is a study of Swedes and Danes use of online job data bases. The thesis is based on a quantitative study. A questionnaire were used sent out to 80 Swedes and 80 Danes. The theory concerns areas of online consumer behaviour, decision making and services theory as well as theories within culture

The aim of this study was to examine the view of social service workers on the secondary housing market based upon their work with social investigations regarding people with a difficult substance abuse. The foundation of this study rests upon a phenomenon, which according to other scholars, occurs in the secondary housing market in Sweden. The secondary housing market consists of a multitude of h

The purpose of this study is to investigate a loyalty card and its relation to accompanying promotional benefits, and their linkages to grocery retail service loyalty. Also, the aim sets out to find relationships between demographic variables and proneness towards the promotional benefits, the loyalty card, and loyalty. A quantitative approach has been assumed and empirical data has been collected

The aims of this thesis are to explore the process of (dis) identification considering its influence in securing and enhancing self-identity in the agricultural organization context through patterns of working behaviors. This research underscores negative and positive aspects of professional discourses that influence interpretative manners among organizational members. This study takes hermeneutic

This study tests the theory of Authoritarian Stability against the expectation that security services are essential for preventing the fall of the regime in Egypt, Jordan, and Syria in the lead up to the Arab Spring. A most similar comparative case study is used as method. Authoritarian stability is operationalised as the ruler maintaining the support from domestic elites and from external powers

In this research we set out to explore brand building processes in professional service firms. There has been considerable conceptualization of service branding and corporate branding as emerging phenomena; yet, analysis of how these processes are strategically conceptualized is from our perspective lacking. Qualitative study following an abductive approach using Symbolic Interaction as a research

På senare år har socialtjänsten i Sverige blivit måltavla för desinformationskampanjer, där särskilt den så kallade LVU-kampanjen har väckt starka reaktioner och spridit misstro mot myndigheten, framför allt bland utrikesfödda grupper. Denna uppsats undersöker hur socialarbetare upplever att dessa kampanjer påverkar deras arbete och relationen till klienter, samt hur de hanterar frågor om förtroen

https://www.leapfrogs.lu.se/alumni-0/2017/ludvig-brisby-jeppsson-eatimize - 2025-10-07

Kursen ger studenten en bred praktisk och teoretisk kunskap om rumslig analys, Geografiska informationssystem (GIS) och dess tillämpningar inom samhällsvetenskap. Variationen av tillämpningar är bred både sett till ämne och geografisk kontext. Analys och visualisering av rumslig information är centrala delar för kursen Kursen består av fyra delkurser: Delkurs 1: Introduktion – GIS-tekn

Flera forskningsprojekt vid vår avdelning är inriktade på att bättre förstå mekanismer som ligger bakom utvecklingen av svåra infektionssjukdomar, fr.a. orsakade av bakterier men också av virus och svampar. Utgångspunkten för arbetet har ofta varit upptäckten av bakteriella ytproteiner och enzymer som på olika sätt interagerar med människans försvarssystem (medfödd och förvärvad immunitet och blodSeveral research projects at our Division are focused on molecular and cellular mechanisms that contribute to the development of severe infections caused preferentially by bacteria, but also by viruses and fungi. The starting point for this work has often been the discovery of bacterial surface proteins and enzymes that interact with human defenses (innate and acquired immunity and blood coagulati