En upplevelse olik någon annans. Att uppnå hög kundtillfredsställelse med krav på att leverera upplevelser åt alla – en fallstudie på Liseberg AB.
Title: An experience unlike any other’s. To achieve great customer satisfaction with obligations to deliver experiences for all – a case study on Liseberg amusement park. Authors: Viktor Kjellin, Industrial Engineering and Management ’09, LTH; Fredrik Leifland, Industrial Engineering and Management ’09, LTH Supervisor: Ingela Elofsson, Department of Industrial Management and Logistics, Production