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Bakgrund: Synen på kunden har förändrats där det skett en förskjutning från produkt- till kundfokus där kunden numera står i centrum. Nära och starka relationer till sina kunder är avgörande för företagets framtida konkurrenskraft. Bra kundrelationer bygger på att företag lyckas leverera tjänster med hög servicekvalitet som uppfyller och överträffar kundens behov. Många företag saknar förmågan ellIntroduction: The view of the customer has changed, since focus has shifted from product oriented to service oriented. It is vital for a company to have close and strong relationships to their customers to be able to maintain future competitiveness. Companies need to deliver services with high service quality to meet customer’s needs, which creates good customer relationships. There are companies

This research explores opportunities for a more comprehensive assessment process using the ongoing and contentious Environmental Assessment (EA) of the Enbridge Northern Gateway pipeline project in western Canada. Research on EA in Canada has demonstrated considerable challenges in effectively engaging participants throughout the assessment process. Research suggests that the inability to engage w

This Master Thesis describes the product development of a medical laboratory machine. The purpose of the project was to generate and evaluate different concepts of a device that is to be included in a bigger process named Dried Blood Spot testing (DBS) in which dried blood samples are collected and analyzed. The device developed here shall relocate the blood samples from a paper slip, mounted on a

This paper is about the debate on child poverty in Sweden. The study is designed as a discourse analysis of editorials written after an audit program on Swedish TV, Uppdrag Granskning (Mission Review). The program was a critic for statistics and campaigns that child rights organizations have come out with current poor children in Sweden. The review was whether these data were incorrect or not and

The thesis questions whether it is possible to justify an elevated railway solution instead of using cut and fill techniques. The report describes the construction techniques followed by different socio-economic effects such as maintenance, barrier effect and land claims. Construction time and construction costs for a number of traditional railway and elevated railway projects are presented in the

Maximizing the performance of crystal monochromators is a key aspect in the design of beamline optics for diffraction-limited synchrotron sources. Temperature and deformation of cryo-cooled crystals, illuminated by high-power beams of X-rays, can be estimated with a purely analytical model. The analysis is based on the thermal properties of cryo-cooled silicon crystals and the cooling geometry. De

Sustainable and resilient infrastructure projects are necessary for Africa if the continent is to be successful in achieving the Sustainable Development Goals (SDGs) and agenda 2063 of the African Union (AU). The paradigm shift towards a low-carbon society cannot be achieved without sustainable and efficient infrastructure that can withstand the effects of climate change. This chapter discusses th

Despite advancements, the prevalence of HIV-associated neurocognitive impairment remains at approximately 40%, attributed to factors like pre-cART (combination antiretroviral therapy) irreversible brain injury. People with HIV (PWH) treated with cART do not show significant neurocognitive changes over relatively short follow-up periods. However, quantitative neuroimaging may be able to detect ongo

The transcription factor MYC is a well-described oncogene with an important role in lymphomagenesis, but its significance for clinical outcome in mantle cell lymphoma (MCL) remains to be determined. We performed an investigation of the expression of MYC protein in a cohort of 251 MCL patients complemented by analyses of structural aberrations and mRNA, in a sub-cohort of patients. Fourteen percent

The ultimate dream of unification models consists in combining both gauge and Yukawa couplings into one unified coupling. This is achieved by using a supersymmetric exceptional E6 gauge symmetry together with asymptotic unification in compact five-dimensional space-time. The ultraviolet fixed point requires exactly three fermion generations: one in the bulk, and the two light ones localised on the

Objectives: To perform a descriptive analysis of a series of patients with recurrent macroscopic haematuria after a primary standard evaluation including computed tomography urography (CTU) and cystoscopy negative for urinary bladder cancer (UBC) and upper tract urothelial cancer (UTUC) and to identify potential factors associated with occurrence of recurrent macroscopic haematuria. Methods: All p

The identification of top quark decays where the top quark has a large momentum transverse to the beam axis, known as top tagging, is a crucial component in many measurements of Standard Model processes and searches for beyond the Standard Model physics at the Large Hadron Collider. Machine learning techniques have improved the performance of top tagging algorithms, but the size of the systematic

Assays for quantifying aggregated and phosphorylated (S129) human α-synuclein protein are widely used to evaluate pathological burden in patients suffering from synucleinopathy disorders. Many of these assays, however, do not cross-react with mouse α-synuclein or exhibit poor sensitivity for this target, which is problematic considering the preponderance of mouse models at the forefront of pre-cli

To meet climate targets, a global shift away from fossil fuels is essential. For sectors where electrification is impractical, it is crucial to find sustainable energy carriers. Renewable methanol is widely considered a promising fuel for powering heavy-duty applications like shipping, freight transport, agriculture, and industrial machines due to its various sustainable production methods. While

Climate change has diverse effects on the planet’s environment, including changes and shifts in the distribution and abundance of species. In this paper, we present a robust prediction ensemble algorithm for the current and future species distribution of Aegilops tauschii. Four modeling approaches were trained using various environmental variables (bioclimatic and soil variables) to accurately pre

Background: In Europe, approximately 291,000 cardiac arrests occur annually. Despite critical care therapy, hospital mortality remains high. This systematic review assessed whether, in comatose survivors of cardiac arrest, any drug therapy, compared to placebo or usual care, improves outcomes. Methods: We searched Medline, EMBASE, the Cochrane Central Register of Controlled Trials, and The Interna

This chapter examines what teacher training has taught us through numerous studies and collaborations on how space can be used to develop a unique culture with students. The principle concept here is that classroom and education design has evolved. The pandemic has spotlighted the physical and virtual spaces we use while learning desired qualities of collaboration, communication, critical thinking

Type 2 diabetes is associated with cardiovascular disease, possibly due to impaired vascular fibrous repair. Yet, the mechanisms are elusive. Here, we investigate alterations in the fibrous repair processes in type 2 diabetes atherosclerotic plaque extracellular matrix by combining multi-omics from the human Carotid Plaque Imaging Project cohort and functional studies. Plaques from type 2 diabetes

Aim: Assess effects on waist circumference from diet with or without cereal grains and with or without long-term physical exercise. Background: Elevated waist circumference is an indicator of increased abdominal fat storage and is accordingly associated with increased cardiovascular mortality. This is likely due to the association between lifestyle-induced changes in waist circumference and cardio