A comparative study of nursing staff, care recipients and their relatives’ perceptions of quality of older people care
Background. Comparisons of different stakeholders' ratings of the quality of older people care can help to drive quality improvement. Aim. The aim was to compare staff, older care recipients' and their relatives' quality of care ratings. Design. Cross-sectional questionnaire surveys in 2003 and 2004, using a repeated measures design on an organizational level. Methods. Nursing staff, care recip