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Visitors from relevant businesses and organisations are an important teaching element of our programmes. Meet some of the speakers from this year's spring term. H&M Gina Tricot and Nilson Group Svensk Handel (Swedish Trade Federation) Read more about our Master's programme in Service Management
https://www.ses.lu.se/en/article/guest-lecturers-bring-bit-reality-class - 2025-11-19
Kristina Bäckström at the Department of Service Management and Service Studies leads the project, which aims to dive into the challenges met by employees in service encounters of today. The Role of the Employee in the Service Encounter: Challenges and Change Management for Retail Employees The future physical store is much debated in the area of retail. In recent years, digitalization and multicha
https://www.ses.lu.se/en/article/research-service-encounters-receives-funding - 2025-11-19
How can the process of creating a touristic offer be described? Manuela Kronen reconstructed a rural development project that had led to the creation of ten biking trails. Tourism researcher Manuela Kronen found reference to ”uniqueness” in the marketing of completely diverse Swedish destinations. She wanted to investigate how the concept could be used to develop a touristic offer.For her thesis,
https://www.ses.lu.se/en/article/looking-uniqueness-skane-countryside - 2025-11-19
Germans who go on holiday in Sweden are somewhat older than average, they are more educated and often returning visitors. The personal encounter is important to them, and they trust recommendations, especially from other Germans. These are some of the findings from the report presented by project manager Malin Zillinger and fellow researchers Maria Månsson, Jan Henrik Nilsson and Lena Eskilsson. T
https://www.ses.lu.se/en/article/tourism-researchers-and-industry-met-during-breakfast - 2025-11-19
Andres Rios Lam has been awarded a grant of 25,000 SEK from Sparbanksstiftelsen Skåne for his Master's thesis for Service Management, ”Exploring the Use of Freight Exchange E-marketplaces in Sweden: The Perspective of the Transport Service Provider”. The nomination reads as follows:The topic addressing electronic market places is highly relevant and important to both theory and practice, as this a
https://www.ses.lu.se/en/article/master-thesis-electronic-market-places-was-awarded - 2025-11-19
Public interest in degrowth is on the rise in these times of global warming awareness, but the idea is hardly new. We talked to professor Hervé Corvellec after the 6th International Degrowth Conference took place in Malmoe. "Degrowth is the idea of turning economic development from growth-based into its opposite. A key aspect of today’s economic life is that we consume more than Earth allows. Degr
https://www.ses.lu.se/en/article/circular-economy-just-another-growth-model - 2025-11-19
Two new service-related areas of study will be covered by the Master’s Programme in Service Management next year. Sustainability and Services is a research theme which involves a large number of researchers at the Department of Service Management and Service Studies. Starting next year, their expertise will benefit Master’s students within the new specialisation Sustainable Service Management.The
https://www.ses.lu.se/en/article/new-masters-specialisations-sustainability-and-creativity - 2025-11-19
The Master’s Programme in Service Management just got more flexible. Sustainable Service Management is the latest addition to the range of available options for our new students. They can now chose from no less than five different specialisations while applying. The Master's Programme in Service Management at Lund University is a management programme with a strong link to research. The programme c
https://www.ses.lu.se/en/article/wanted-future-leaders-sustainable-businesses - 2025-11-19
Sharing economy on a digital platform is a subject of interest for tourism researchers Mia Larson and Cecilia Cassinger. One insight from their project is that businesses are having a hard time recruiting and building their community. The two-year BFUF-funded project ”Digitalisation and visualisation of guide services” was concluded with a workshop on 20 november.Researchers Mia Larson and Cecilia
https://www.ses.lu.se/en/article/new-study-swedish-adventure-tourism-and-sharing-economy - 2025-11-19
Master students on the service management program collaborated with Danish students during a two day workshop on April 23-24. This is the fifth year that tourism researchers from Copenhagen Business School and Lund University, Department of Service Management and Service Studies, collaborate to develop a two day workshop on social media and tourism for students of their Service Management programs
https://www.ses.lu.se/en/article/master-students-collaborated-danish-students - 2025-11-19
Linda Karlsson graduated from the Bachelor’s programme in Equality and Diversity Management in 2014. After graduation, Linda moved down under, to Australia, to start a career with the goal to improve gender equality in the workplace. You graduated from the Bachelor’s programme in Equality and Diversity Management in 2014. What have you been up to since your graduation?After graduation I moved to B
https://www.ses.lu.se/en/article/alumni-around-world-linda-karlsson - 2025-11-19
The traditional graduation ceremony for the master's programmes at the Faculty of Social Sciences took place on June 11 in the beautiful main building of Lund University. This was a day full of excitement, relief, happiness, anticipation and some sadness, as students joined together in taking their last official steps at Lund University.The ceremony included speeches, music, and individual congrat
https://www.ses.lu.se/en/article/graduation-ceremony-masters-students - 2025-11-19
Sofia Lindholm has been awarded a grant of 25,000 SEK from Sparbanksstiftelsen Skåne for her Master's thesis for Service Management, ”Climate change social movements in a tourism context”. The nomination reads as follows:Sofia Lindholm’s study has identified the linkage between climate change and tourism industry in a highly creative and relevant way. The study examines the goals, motives and idea
https://www.ses.lu.se/en/article/master-thesis-climate-change-tourism-industry-was-awarded - 2025-11-19
During the past two weeks, the new international students arrived at Lund University and Campus Helsingborg. Around 90 students, with nationalities from all over the world, were welcomed on the Master's programme in Service Management. The new master's students had a solid social schedule during their "Introduction weeks". Among other things, they had a midsummer party, went to Ikea and took the f
https://www.ses.lu.se/en/article/students-all-over-world-masters-programme - 2025-11-19
Victor Agbebo, a second-year master’s student, shared his experience from his time at the department during a lecture this Wednesday. He gave the new master’s students some very helpful tips from his own personal story, advices that he wishes he had known as a new student. When Victor started his studies at the department, he felt both exited, intimidated and alone. But by taking advantage of reso
https://www.ses.lu.se/en/article/10-tips-new-masters-students - 2025-11-19
Two research projects at the department have been granted funding from Formas, from the announcement: "From research to practice - methods and tools". Both projects will receive approximately SEK 2 million in funding over the next three years. A model for developing and building places through human memoryElisabeth Högdahl, Anja Petersén och Ola ThuvfessonAbout the project:The project A Model for
https://www.ses.lu.se/en/article/millions-research-place-development-and-sustainable-coastal-development - 2025-11-19
We have three new doctoral students at the department, welcome! Tell us a bit about what will be your area of focus: Réka Ines Tölg: I am looking into sustainability related challenges of the fashion industry and more specifically large fashion retailers.Annabell Merkel: I am part of the interdisciplinary project “Marine food resources for new markets” and in my research I will focus on the consum
https://www.ses.lu.se/en/article/meet-our-new-doctoral-students - 2025-11-19
Stefan Gössling, Professor in Service Management and Service Studies has published and article on The Conversation based on his latest research which has been widely circulated in the media, in Sweden but also internationally during the week. Article published on The conversation, october 22 Author: Stefan GösslingThe jet-setting habits of Bill Gates and Paris Hilton mean that they produce an asto
https://www.ses.lu.se/en/article/celebrities-cause-10000-times-more-carbon-emissions-flying-average-person - 2025-11-19
3 words that describe you?Passionate, curious and funnyWhat is it like study in Sweden?Studying in Sweden in challenging and fun! If you want to get out of your comfort zone and experience a different educational system and lifestyle, then Sweden is the right country for you! To begin with, the international spirit on the Campus as well as in the city will help you to adjust easier to the new life
https://www.ses.lu.se/en/article/hello-dea-our-new-student-blogger - 2025-11-19
Enni Viuhkonen from Finland, alumna of the mastersprogramme, now working as Regional Programme Manager for Google tells us about her experience as a student and what she is doing today. What was the best thing about the programme?"The critical mindset! The programme challenged my thinking patterns, yet also substantiated some philosophies – such as leadership – I deeply believe in. I learned to so
https://www.ses.lu.se/en/article/i-will-always-cherish-two-years-i-spent-sweden - 2025-11-19
