RFID på produktnivå - En case-studie om arbetsprocesser, effektivitet och kundmötet
Title: RFID at product level - A case study on work processes, efficiency and the customer encounter. Course: LGMK65/SEMK65, Service Management: Bachelor's Degree Essay, 15 credits Authors: Lydia Molin, Julia Nyberg Advisor: Malin Andersson Keywords: RFID-technology, work processes, efficiency, customer interactions, inventory, retail industry Research question: How do retail employees perceiv
