Incentive models to improve the installation service of solar panels - a Case Study at E.ON New Solutions
Background The importance of services is increasing, and companies need well-developed service contracts to ensure the service providers perform at a satisfying level. In contracts, performance-dependent rewards (incentives) can be used to stimulate the agent to act desirably. This master thesis focuses on E.ON New Solutions B2C, who offers solar panel installations to residential customers. They