Title: CRM - how to deal with it Seminar date: 31st of May 2011 Course: FEKK01 Business Administration: Degree Project undergraduate level, 15 ECTS credits Authors: Louise Hedenmark, Malin Isaksson and Tatiana Shalalvand Advisors: Ola Mattisson and Christine Blomqvist Key words: Strategic implementation, strategic change, Customer Relationship Management, Telia. Purpose: The purpose of the study i

Bakgrund: Betydelsen av medarbetare i kunskapsintensiva företag har på senare tid blivit allt viktigare eftersom företagets värde ligger i medarbetares kunskap. Detta har lett till ett intresse att motivera medarbetare i kunskapsintensiva företag. Syfte: Syftet med vår uppsats är att undersöka vad som motiverar anställda i arbetet i kunskapsintensiva företag. Metod: I arbetet har vi använt oss av

Syfte: Uppsatsens syfte är att undersöka hur ett CSR- orienterat företag kan arbeta strategiskt för att uppnå och behålla legitimitet i en konkurrensintensiv bransch samt att identifiera kritiska faktorer bakom denna strategi. Metod: Vi har genom en kvalitativ metod genomfört en fallstudie med explorativ ansats. Fallstudien har grundats på semistrukturerade intervjuer samt genom ytterligare inform

I detta examensarbete granskas ett modifierat enstegstätat fasadsystem, StoTherm Vario D, som bygger på den nya dränerande fasadskivan Ignucell Protect. Syftet är att undersöka om det finns någon anledning att tro att systemet inte skulle klara den fuktbelastning det kan utsättas för. Skivan och fasadsystemets uppbyggnad och egenskaper har sammanställts och presenteras i denna rapport. Utöver befi

In this thesis the group of European countries that signed the Maastricht treaty are investigated subject to the endogeneity aspect and the specialization effect of optimal currency areas. The main method used is time series factor analysis for identification of a common European business cycle. To give the analysis a firm basis the USA is compared with European countries during the 1970-2010 peri

Using a volume filter on daily index and stock price data the daily return has been researched. The explanatory variables used in the study are the 1 M T-Bill, the term spread - 10 Y Treasury bond versus a 3 M T-Bill -, and the oil price. The results revealed that accounting for trade volume is an important part in explaining the return of a stock or index. The volume activity provides additional

Problem och syfte: Hälsokommunikation som rör alkohol ställer höga krav på budskapsformulering. Anledningen är att man inom alkoholkampanjer så som Festmetoden och IQ har som mål att mottagarna ska dricka på ”rätt sätt” eller att de ska få en sundare inställning gentemot alkohol. Inom andra hälsokampanjer, så som antirökkampanjer, uppmanar man istället mottagarna att sluta med det hälsofarliga bet

All different, All equal -a study on ASI from social workers perspective The use of standardized assessment instruments in social work has increased rapidly in recent years in Sweden. The focus of the scientific research concerning these instruments has been on the deficiencies in the instrument itself, rather than the use of the instrument per se. Therefore this paper highlights the use of stand

Numerous past studies investigating the performance of hedge funds suffer from two distinct problems: unreliable and biased return data inherent in virtually all databases and the use of static asset-pricing models. Using “indexes of indexes” for our hedge fund returns, both free of biases and highly representative, we investigate which risk factors investors are exposed to and whether hedge fund

This essay investigates the Environmental Kuznets Curve (EKC) hypothesis using the Environmental Performance Index (EPI). The index incorporates various environmental indicators related to human health as well as the human impact on ecosystem vitality. Therefore it assesses environmental quality better than separate environmental indicators, which are usually used to test the EKC hypothesis. We ru

For the early Jesus movement Jesus' messianic identity was of great importance. This description of Jesus as the Messiah is something that permeates the whole Gospel of Matthew. In Mt 8-9, Matthew has a massive depiction of Jesus' immense power through the stories of nine miracles. It is the portrayal of this miracle-working Messiah I examine in this essay. It is generally accepted that a

Sammanfattning Fastighetsköpet och de bestämmelser som blir tillämpliga i samband med detta har historiskt sett utgjort ett regelverk separerat från det som gäller vid köp av lös egendom. En av de främsta anledningarna bakom denna uppdelning är att fastighetsköpet typiskt sett betraktas som ett så kallat specieköp. För många människor utgör fastighetsköpet sannolikt en av de största och mest betydHistorically, real property law has been separated from the rules applicable to movables. One of the main reasons for legislatively separating the two is that the real property purchase is regarded a typical example of a non-generic purchase (specieköp). To many people, the real property purchase is one of the most important and major business deals they will ever make in their life. Considering t

Uppsatsens övergripande syfte är att utreda under vilka förutsättningar en domstol kan överlämna en psykiskt störd lagöverträdare till påföljden rättspsykiatrisk vård. Det är mycket omdiskuterat och ifrågasatt huruvida den rättspsykiatriska vården, i synnerhet den särskilda utskrivningsprövningen, är rättssäker och human för den enskilde. Domstolen kan överlämna en gärningsman till rättspsykiatrThe overall purpose of the thesis is to describe under which requisites a court can institute legal proceedings against a mentally disordered offender by handing him or her over to forensic psychiatric care. It is widely disputed and questioned how and if the forensic psychiatric care, especially the special review of remission, is safe from a legal point of view and humane for the individual. T

This study examines the relationship between education and agricultural productivity through the Turkish phenomenon of Village Institutes (VIs). Having emerged as the fourth step of the agrarian reform in 1937, the VIs provided a 5 year secondary education and 3 optional years of higher education to successful graduates of 5 year elementary village schools. Based on the principles of “learning by

Psykiskt störda lagöverträdare har i alla tider särbehandlats straffrättsligt på ett eller annat sätt. I Sverige sker den särbehandlingen vid påföljdsbestämningen vilket innebär att en allvarligt psykiskt störd lagöverträdare inte ska dömas till fängelse om inte särskilda skäl föreligger. I detta hänseende är Sverige tämligen unikt, då det i de flesta andra stater, för straffansvar krävs, att gärnMentally disordered offenders have throughout history in law been treated differently than other offenders. In Sweden this special treatment occurs when appropriate criminal sanction is decided, which means that severely mentally disordered offenders should not be convicted to a prison sentence without special circumstances. Sweden is in this regard quite unique, because most other states require

Sveriges självbild som länge varit lyckligt befriad från svågerpolitik, maktmissbruk och pengar under bordet har under det senaste decenniet fått sig en törn. Stora svarta rubriker på löpsedlar har uppmärksammat oss på att korruption och mutor även förekommer i vårt trygga demokratiska samhälle. För att på ett effektivt sätt komma åt detta krävs ett fungerande regelverk, något som haltar då det koThe Swedish Bribery Legislation in use today was written in 1977 and is consequently neither completely modern nor crystal clear. There are no legal definitions on what constitutes a bribe or what is giving rise to corruption and the verdicts are instead made on a case by case basis. The Swedish Bribery Legislation has over the years received a lot of criticism as it is seen as unpredictable and d

In this study we analyze the intraday behaviour of stock returns and trading volume using the data on OMXS 30 stocks. We find that returns follow a reverse J-shaped pattern with the peak at the beginning of the trading day, while trading volume attains its maximum towards at the market closure. The highest volatility and kurtosis are observed at 09:30-10:00, and 11:30-12:00, when the macroeconomic

In this study the concept of inequality of opportunity is applied to access to education and investigation is made over what determines this. A particular focus is set on income inequality and the role it plays for access to education. Several hypotheses regarding the relationship between income inequality and inequality in education, used as a proxy for access to education, can be thought of. Fou

Title: The meaning of an ADHD-diagnosis Supervisor: Tabitha Wright Nielsen Assessor: Carina Tigervall The aim of our study was to examine how it affects people to get an ADHD/DAMP-diagnosis. We have studied six self-biographies, written by people that have received an ADHD/DAMP-diagnosis as adults. The purpose of the cur-rent study was to see if a person’s self-image is affected by getting an A

The thesis is devoted to the analysis of the care chain between Italy and Ukraine, which is a highly feminised and multi-sided phenomenon. The focus is kept on such aspects as organisation of transnational welfare, transnational families and care drain in Ukraine. Pushed by the unstable socio-economic situation and necessity in Ukraine, Ukrainian women perform carework and domestic work in Italy a