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Snabbt, billigt och nära. En kvantitativ undersökning av service vid leverans till utlämningsställe
I kontexten av växande e-handel och ökande konkurrens bland e-handelsaktörer världen över blir bra service till kunderna alltmer aktuell för fortsatt framgång. Leverans av varor till slutkunden, eller last mile-leverans, lyfts fram som en viktig aspekt av service som kan ha en betydande påverkan på kundernas sammanlagda serviceupplevelse. Syftet med denna studie var att undersöka svenska kunders u
How In-Service Experience Informs Design Modifications: A Case Study in Aero Engines
This research is triggered by a fundamental shift that is occurring in the manufacture and marketing of aero engines for commercial and defence purposes, away from the selling of products to the provision of services. Under the emerging ‘power by the hour’ paradigm, aero engines are effectively leased to the airlines, with the manufacturing company remaining responsible for their maintenance and r
The Art of Enchantment - Examining the Role of Fantastic Narratives in Service Experiences Through the Case of Escape Rooms
The concept of an economy of experiences represents a social phenomenon which has been gaining momentum within both industry and academia in recent years, with experiences being hailed as the new predominant offering. Yet, while the ability of narratives to address people emotionally, enrich, and differentiate experience offers by creating so-called magic has been recognised, the potential of the
Urban VS rural logistics service quality. Comparing customer satisfaction factors
Understanding customer values and service needs within the truck industry
Tutors: Stefan U Klingberg, Director Strategic Planning, Scania CV AB Ulf Paulsson, Ph.D in Engineering, Department of Business Administration Malin Olander Roese, Department of Design Sciences, LTH Issue of study: Services dominate the economy of today why it becomes essential for companies to add value through services. Still many companies fail to do so. The main reason is existing knowledge
Why switch? The role of customer variety-seeking and engagement in driving service switching intention
Two sides of a coin: Analyzing benefits and limitations of payment for water ecosystem services in Lima´s water fund
Payment for water ecosystem services has been gaining attention in Latin America because of the direct response for environmental conservation through economic mechanisms. By connecting nature services with people who benefit from them, it creates a sustainable intervention for the ecosystem’s management while enhancing human well-being according to policy implementers. Nevertheless, these initiat
A framework for understanding the cost of servicing customers when orders are at risk of late delivery – A case study at Tetra Pak
Relationship Quality and Customer Satisfaction in Service Contexts
The Quality of Visitor Experience: A Case Study of Peripheral Areas of Europe
Peripheral areas with declining traditional industries often see tourism as a solution for multiple macroeconomic problems. In these regions particularly small and medium-sized enterprises constitute the backbone of the tourism product, and thus are regarded as key players in economic restructuration and rejuvenation (Cooper and Buhalis 1992). At the same time, non-price factors have come into foc
Two sides of the same coin : The experiences of high-achieving women in the Swedish workplace
Adopting a qualitative approach to the investigation of high achievement, the authors analyzed how high-achieving women in the Swedish workplace made meaning of positive and negative experiences in their work. The data consisted of interviews with 15 women identified as being high achieving in their respective field, and it was analyzed using grounded theory methodology. The women described five d
cis-{2,6-Bis[(di-tert-butyl-phosphan-yl)meth-yl]cyclo-hexyl-κ(3) P,C (1),P'}chloridopalladium(II).
The Pd atom in the title compound, [Pd(CHP)Cl], has a distorted square-planar CClP coordination geometry with the ,,'-tridentate ligand forming two five-membered metallacycles. The cyclo-hexane ring is aligned with the Pd coordination plane due to C-H activation in an equatorial position, giving a tri-equatorial conformation of the cyclo-hexyl ring.
Surgical outcomes in patients with haemophilia A or B receiving extended half-life recombinant factor VIII and IX Fc fusion proteins : Real-world experience in the Nordic countries
Fast or Furious: A study of attributes important to the online customer experience in fast fashion shopping
Access to Asylum : International refugee law and the globalisation of migration control. - The Raoul
Access to Asylum : International refugee law and the globalisation of migration control. - The Raoul Wallenberg Institute of Human Rights and Humanitarian Law Skip to content Search for: Search Button Home About Us Who We Are Our History About Raoul Wallenberg Our Theory of Change Staff Opportunities Annual Reports Whistleblower Our work What we do Multi-Disciplinary Research Higher Education Stra
https://rwi.lu.se/publications/access-to-asylum-international-refugee-law-and-the-globalisation-of-migration-control/ - 2026-04-14
Value creation in health care services - developing service productivity: Experiences from Sweden
Best customer experience Entering the age of the customer
Background The business environment is constantly changing, and the way companies do business is continuously changing, which is highly apparent in the automotive industry. Adaption is a fact for firms who want to stay in the game, but what will give a company a competitive advantage in this mess of constant changes? The above-mentioned are pointing towards a new era; the age of the customer. In t
