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The key success factor for companies is to develop and deliver services and products that satisfy customer needs and create customer value. When introducing e-businesses as a new channel, it is becoming increasingly important to consider customers, since they will have a higher level of influence on the company through the interactive channel. This paper sets out to describe the process of conside

There is limited research that evaluates occupational therapy and lifestyle interventions,especially for mental health service users. This thesis provides increased knowledge and understanding of the processes and factors that led to betterquality of everyday life, engagement in meaningful activities, and balance forparticipants who took part in the Balancing Everyday Life (BEL) intervention.BEL w

This manual has been produced by the Swedish partners within the Innovation project CONTECVET (IN30902I). The chaper “General Introduction” is produced by the British partner BCA. The lead in drafting this report was taken by Lund Institute of Technology. The project has been co-ordinated at European level by BCA and at national level by GEOCISA in Spain and CBI in Sweden.

The key success factor for companies is to develop and deliver services and products that satisfy customer needs and create customer value. When introducing e-businesses as a new channel, it is becoming increasingly important to consider customers, since they will have a higher level of influence on the company through the interactive channel. This paper sets out to describe the process of conside

Background: Due to a lack of coordination of care flow events and uncertain capacity coordination, long patient waiting times for patients arise, entailing a medical risk and contributing towards capacity being utilized less effectively. Healthcare services are often said to be crucial to coordinate in order to create equally good availability for care-seekers. Could healthcare matching become the

In markets with fierce competition and low switching costs, the capability to keep customers is just as important as the capability to get new customers. One of the cornerstones of efficiently keeping customers from churning is the ability to identify customers that are more prone to leaving the company than others. This way, churn prevention resources and measures can be efficiently directed towa

n this paper, we study the inventory system of an online retailer with compound Poisson demand. The retailer normally replenishes its inventory according to a continuous review (nQ, R) policy with a constant lead time. Usually demands that cannot be satisfied immediately are backordered. We also assume that the customers will accept a reasonable waiting time after they have placed their orders bec

Title: Implementing Change In Organisations: A Study on Limiting Factors for Managers in the Service industry. Purpose: The overall purpose of this study is to have a deeper understanding of how change affects employees and an organisation and what are the factors could hinder such a change. This study will draw on the theory of Change Management, in particular, the model of Prosci ADKAR. Method

Aims: The aim of this study was to estimate the healthcare costs and productivity losses associated with county-based home-care services (HCS) for sick children. Methods: In this observational follow-up study, a combination of hospital care and HCS was compared to estimated alternative care solely at the hospital. Data on one year of healthcare utilisation for 32 children, supplied by the hospital

Optimization of the duration of Structural Health Monitoring (SHM) campaigns is rarely performed. This article provides a utility-based solution to posteriorly determine: i) optimal monitoring durations and ii) the extension of the service life of the welds on a steel bridge deck. The approach is illustrated with a case study focusing on remaining fatigue life estimation of the welds on the orthot