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Title Identifying critical service issues in the service encounter – a first step in the development of a conceptual for the shipping industry Author Claas Boomgaarden Key Words Service Quality, Service Encounter, SERVQUAL, INDSERV, PDSQ, LSQM, Shipping Industry, Service Science, Service Dominant Logic, Relationship Marketing Purpose The purpose of this research is to provide a first step in th
During the 99 years of its history, the Journal of Comparative Physiology A has published many of the most influential papers in comparative physiology and related disciplines. To celebrate this achievement of the journal’s authors, annual Editors’ Choice Awards and Readers’ Choice Awards are presented. The winners of the 2023 Editors’ Choice Awards are ‘Contact chemoreception in multi‑modal sensi
This master’s thesis investigates the system-level and mechanical design of a new service dongle for ASSA ABLOY Entrance Systems AB. The service dongle is a handheld Bluetooth tool used by service technicians worldwide to configure, service, and troubleshoot automatic door operators such as sliding, swing, and revolving doors. Currently, two solutions exist: the Configuration Tool Interface (CTI)
Organizations struggle to rapidly respond to competitive and changing business environments and therefore implement smarter Information Systems that incorporate automated decision services. An imminent role for complementing automated decision making are analytics, as it can evaluate past performances to provide insights on potential future decision making endeavors. While the consensus on how ana
The aim of this study was to explore how leadership is co-constructed in an Ecuadorian service organization, specifically in the counter ticket offices of an airline company. Furthermore, through qualitative method, to generate an understanding of how the leadership co-construction includes different actors and factors that might be involved into this process. This research is embedded in the theo
Public sector services are complex in relation to many private sector services. For example, public sector services contain non-voluntary service interaction. This area of practice has not been extensively researched to date. In this article, we explore and discuss service interaction in public non-voluntary services targeting children, in order to understand what elements go into value co-creatio
Order-picking is one of the costliest processes in warehouses and we investigate how it can be optimized using Software as a Service (SaaS). First, we describe three specific order-picking optimization problems: The Picker Routing Problem (PRP), the Order Batching Problem (OBP) and the Storage Location Assignment Problem (SLAP). The PRP is a type of Traveling Salesman Problem (TSP) where we find a
My intention with this project was to investigate the possibilities and difficulties with working in Vietnam as a Scandinavian designer. As a means of the investigation I was going to develop products in collaborations with local handicraft manufacturers using locally sourced materials. In the end it turned out to be so much more than only investigating possibilities and difficulties; it turned o
