Pathways to quality of life : Roles of customer orientation, organizational commitment, leadership, and job engagement among hotel staff facing job insecurity
This study examined pathways to quality-of-life (QOL) among hotel staff facing job insecurity, considering the roles of customer orientation, organizational commitment, leadership, and job engagement. A research model was developed and tested using path analysis on survey data, comparing groups with high and low job insecurity. Results showed the model explained 43.3 % of variance in QOL. Customer
