Namnlös Reading list for Introduction to service management, (SMMX11) 7,5 credits The reading list was approved by the Board of the Department of Service Studies 2023-05-24, latest revised 2024-05-09. The reading list is valid from 2024-05-09. Ashforth, Blake E. & Humphrey, Ronald H. (1993). Emotional labor in service roles: the influence of identity, Academy of Management Review, 18(1), p. 88-115

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2024-05/LL_SMMX11_eng_HT24_rev_240509_0.pdf - 2025-05-07

Namnlös Reading list for Introduction to Sustainability (SMMX15) 7,5 credits The reading list was approved by the Board of the Department of Service Management and Service Studies 2020-04-22, latest revised 2024-05-09. The reading list is valid from 2024-05-09. Arias-Maldonado, Manuel. (2016). The anthropocenic turn: Theorizing sustainability in a postnatural age. Sustainability 8(1), 10. Doi.org/

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2024-05/LL_SMMX15_eng_HT24_rev_240509_0.pdf - 2025-05-07

Namnlös Reading list for Sustainable Quality Management (SMMY31), 7,5 credits. The reading list was approved by the Board of the Department of Service Studies 2024-05-22. The reading list is valid from 2024-05-22. Boulter, Louise, Bendell, Tony & Dahlgaard, Jens .J. (2013). Total quality beyond North America: A comparative analysis of the performance of European Excellence Award winners, Internati

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2024-05/LL_SMMY31_eng_HT24_240522_0.pdf - 2025-05-07

Department of Serv ice Studies Reg. No U 2022/411 GUIDELINES FOR DOCTORAL PROGRAMME AT THE DEPARTMENT OF SERVICE STUDIES Revision approved by the board of the Department of Service Studies on 12 December 2019, 24 March 2020, and 25 May 2022, to be valid as of 1 June 2022, reg. no U 2019/679, U2020/309 and U2022/411. Doctoral programme in Service Studies The first doctoral students in Service Studi

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2024-06/GUIDELINES%20FOR%20DOCTORAL%20PROGRAMME%20AT%20THE%20DEPARTMENT%20OF%20SERVICE%20STUDIES%20220523.pdf - 2025-05-07

LL_SEMA52_eng_HT24_rev_240509 Reading list for Service Work (SEMA52), 7,5 credits The reading list was approved by the Department of Service Studies 2023-05-24, latest revised 2024- 05-09. The reading list is valid from 2024-05-09. Högskolan i Borås (latest). Guide till Harvardsystemet. Borås: Högskolan i Borås. [51 p.]. Https://www.hb.se/biblioteket/akademiskt-sprak/referera-till-kallor/guide-til

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2024-06/LL_SEMA52_eng_HT24_rev_240509.pdf - 2025-05-07

LL_SMMX11_eng_HT24_rev_240509 Reading list for Introduction to service management, (SMMX11) 7,5 credits The reading list was approved by the Board of the Department of Service Studies 2023-05-24, latest revised 2024-05-09. The reading list is valid from 2024-05-09. Ashforth, Blake E. & Humphrey, Ronald H. (1993). Emotional labor in service roles: the influence of identity, Academy of Management Re

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2024-06/LL_SMMX11_eng_HT24_rev_240509.pdf - 2025-05-07

GUIDELINES FOR DOCTORAL PROGRAMME AT THE DEPARTMENT OF SERVICE STUDIES Revision approved by the board of the Department of Service Studies on 12 December 2019, 24 March 2020, and 25 May 2022, to be valid as of 1 June 2022, reg. no U 2019/679, U2020/309 and U2022/411. Doctoral programme in Service Studies The first doctoral students in Service Studies were admitted in spring 2006. Our ambition at t

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2024-06/Reviderade%20riktlinjer%20fu_220523-%20eng%20%5B1%5D.docx - 2025-05-07

Namnlös Welcome! Welcome to the course Introduction to Culture and Creativity Management! In this course, you will gain different perspectives and theories on how to approach the role of cultural industries in society. You will also practice applying these perspectives to an area of your own interest. Furthermore, the course will include visits to local and global companies and actors within the c

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2024-07/SMMV12_welcomeletter_HT24.pdf - 2025-05-07

Namnlös SMMY31 Sustainable Quality Management Welcome to the course introduction for SMMY31 Sustainable Quality Management! This course offer students an opportunity to acquire knowledge and understanding of the key concepts, models and theoretical frameworks as well as some practical competencies for managing and sustaining quality in organizational contexts. Some of the key elements which will b

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2024-07/SMMY31_welcomeletter_HT24.pdf - 2025-05-07

Namnlös Reading list for Value Creation and Innovation in Tourism (SMMV39), 15 credits The reading list was approved by the Board of the Department of Service Management and Service Studies 2020-04-22, latest revised 2023-08-15. The reading list is valid from 2023-10-27. Altinay, Levent, Marianna Sigala, & Victoria Waligo (2016). "Social value creation through tourism enterprise." Tourism Manageme

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2024-08/LL_SMMV39_eng_HT23_rev_230815.pdf - 2025-05-07

Syllabus SMMM23 Digitalizing Stores This is a translation of the syllabus which was established in Swedish. STYR 2024/795 Faculty of Social Sciences SMMM23, Digitalizing Stores, 7.5 credits Digitalisering av butiken, 7,5 högskolepoäng Second Cycle / Avancerad nivå Details of approval The syllabus was approved by the board of the Department of Service Studies on 2024-03-06 (STYR 2024/795). The syll

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2024-09/Kp_SMMM23_eng_VT25_240306.pdf - 2025-05-07

Syllabus SMMM24 Retail Development and Places This is a translation of the syllabus which was established in Swedish. STYR 2024/795 Faculty of Social Sciences SMMM24, Retail Development and Places, 7.5 credits Handelsutveckling och plats, 7,5 högskolepoäng Second Cycle / Avancerad nivå Details of approval The syllabus was approved by the board of the Department of Service Studies on 2024-03-06 (ST

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2024-09/Kp_SMMM24_VT25.pdf - 2025-05-07

Syllabus SMMV28 Destination Development and Marketing This is a translation of the syllabus which was established in Swedish. STYR 2024/2165 Faculty of Social Sciences SMMV28, Destination Development and Marketing, 15 credits Destinationsutveckling och destinationsmarknadsföring, 15 högskolepoäng Second Cycle / Avancerad nivå Details of approval The syllabus was approved by the board of the Depart

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2024-09/Kp_SMMV28_eng_VT25_240902.pdf - 2025-05-07

Namnlös Reading list for Sustainable Services (SEMA54), 7,5 credits The reading list was approved by the Department of Service Studies 2023-05-24, revised 2024-08-30. The reading list is valid from 2024-08-30. Högskolan i Borås (latest edition). Guide till Harvardsystemet. Borås: Högskolan i Borås. [51 p.]. Https://www.hb.se/biblioteket/akademiskt-sprak/referera-till-kallor/guide-till-harvardsyste

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2024-09/LL_SEMA54_eng_HT24_rev_240830.pdf - 2025-05-07

Namnlös Reading list for Organization and Management in a Service Context (SMMX17), 7,5 credits The reading list was approved by the Department of Service Management and Service Studies 2021- 04-14, latest revised 2024-08-30. The reading list is valid from 2024-08-30. Alvesson, Mats & Sveningsson, Stefan. (2016). Changing organizational culture: Cultural Change Work in Progress. (2nd ed.) New York

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2024-09/LL_SMMX17_eng_HT24_rev_240830.pdf - 2025-05-07

Namnlös Reading list for Social Sustainability (SMMX37), 7,5 credits The reading list was approved by the Board of Service Management and Service Studies 2022-05-25, latest revised 2024-08-30. The reading list is valid from 2024-08-30. Alves de Matos, Patricia. (2018). "Precarity, gender capital and structures of (dis)empowerment in the neoliberal service economy." In Gender, Work and Migration: A

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2024-09/LL_SMMX37_eng_HT24_rev_240830.pdf - 2025-05-07

Namnlös Reading list for The Fashion Market: Fashion Communication and Sustainability (SESA02), 5 credits The reading list was approved by the Department of Service Studies 2023-11-15, revised 2024-10-24. The reading list is valid from 2024-10-24. Högskolan i Borås (senaste upplagan). Guide till Harvardsystemet. Borås: Högskolan i Borås. [51 sid.]. Https://www.hb.se/biblioteket/akademiskt-sprak/re

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2024-10/LL_SESA02_eng_VT25_rev_241024.pdf - 2025-05-07

LL_SMMX21_eng_VT25_rev_241024 Reading list for Methods in Social Sciences (SMMX21), 15 credits The reading list was approved by the Board of the Department of Service Studies 2022-11-16, latest revised 2024-10-24. The reading list is valid from 2024-10-24. Alvehus, Johan. (2025). Crafting Your Thesis. Making Use of Qualitative Approaches. Oxon & New York: Routledge [125 p. ISBN 9781032799582]. Baz

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2024-10/LL_SMMX21_eng_VT25_rev_241024.pdf - 2025-05-07

LL_SMMM24_eng_VT25_241113 Reading list for Retail Development and Places (SMMM24), 7,5 credits. The reading list was approved by the Board of the Department of Service Studies 2024-11-13. The reading list is valid from 2024-11-13. Aslan, Devrim. Umut. (Forthcomming). Learning from an Adaptive Resilient Local Street: Ensuring Town Centre Vibrancy through Diverse Modes of Shopping. Cities. Davies, A

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2024-11/LL_SMMM24_eng_VT25_241113.pdf - 2025-05-07

SEMA54_welcomeletter_HT24 Welcome! Welcome to the course Sustainable Services! In this course you will get an insight to how to orient services toward more sustainability. The course will introduce you to different definitions of sustainability, provide you with ways to understand challenges of implementing sustainability in service organizations, and develop and implement corresponding managerial

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2024-11/SEMA54_welcomeletter_HT24_updated.pdf - 2025-05-07