Examensarbetets titel: Lojalitet och de svenska bankerna - En kvantitativ studie om vad som driver svenska bankkunders lojalitet Seminariedatum: 12 januari 2017 Ämne/kurs: FEKH29, Business Administration: Degree Project in Marketing Undergraduate Level, 15 högskolepoäng. Författare: Emelie Nortén, Caroline Lindberg Hansen, Jacob Gustafsson Handledare: Johan Jansson Nyckelord: lojalitet, e-lojTitle: Loyalty and the Swedish banks – a quantitative study on what drives loyalty among Swedish online bank customers Seminar date: January 12, 2017 Course: FEKH29, Business Administration: Degree Project in Marketing Undergraduate Level, 15 credits Authors: Emelie Nortén, Caroline Lindberg Hansen, Jacob Gustafsson Advisor: Johan Jansson Key words: loyalty, e-loyalty, bank, online, service q

Struktur studier av vatten kanalen SoPIP2;1 från Spinach. Syfte för studier av denna jon kanal i detta masterprojekt var att studera kristaller från så kallade membranprotein aquaporin SoPIP2;1 och sedan bestämma dess molekylära struktur till en hög upplösning. Detta kan sedan utnyttjas i vidare forskning för just detta proteinet. Proteinet som studerades kommer från Spinach. Detta protein överStudies of aquaporin’s are broad study field in today’s science. In this master project the membrane protein aquaporin SoPIP2;1 has been studied. The aim of the project was to obtain protein crystals with Lipidic Cubic Phase (LCP) crystallization and study their diffraction. If the obtained resolution of the crystals were satisfying the molecular map also would be studied and that would reveal us

MIFO (Metodik för Inventering av Förorenade Områden) används för att inventera potentiellt förorenade mark- och vattenområden i Sverige. Metoden började användas på 1990-talet och utgör sedan dess en mall för inventering. En MIFO-inventering består av två faser, fas-1 och fas-2. I respektive inventeringsfas tilldelas objektet en riskklass mellan 1-4. Till följd av ett omfattande inventeringsarbeteMIFO is a methodology commonly used to facilitate inventory of potentially contaminated sites (objects) in Sweden. It was first introduced during the 1990’s and has since then served as a standardized method for risk assessment. MIFO are comprised of two evaluation phases,1 and 2. Following years of inventories, there is now an extensive amount of data stored in files which can be used as an asses

Dark matter is estimated to make up around 25% of the Universe, but it is not known what dark matter is. In particle physics, mediators of dark matter are used to model interactions of dark matter particles with known particles (Standard Model particles). These mediator particles can be produced from two quarks or gluons in high-energetic proton-proton collisions, and decay immediately back into S

Kommunerna har många roller i arbetet med att minska klimatförändringarna och bli mer energieffektiva och det finns stora möjligheter till lönsamma energieffektivitetsåtgärder. 2010-2014 kommun Hässleholm har genomfört ett energieffektiviseringsprojekt inklusive energianvändningen i ägda och leasade byggnader och fordon, maskiner, köpte transporttjänster och energianvändningen i vatten- och avloppAbstract Municipalities have many roles in the work of reducing climate change and becoming more energy efficient and there are great opportunities for profitable energy efficiency measures. 2010-2014 the municipality of Hässleholm has conducted an energy efficiency project including energy use in owned and leased buildings and vehicles, machinery, purchased transportation services, and energy us

The conventional internal combustion engines of today are starting to reach their maximum possible efficiency, however the demand for highly efficient vehicles keeps increasing. There are many ways of improving the total fuel consumption of an internal combustion engine, but one of the most promising, effective and available methods is the implementation of an Organic Rankine cycle (ORC). The scop

A plant’s rain coat Imagine yourself taking a walk on a cloudy day. Suddenly, the sky opens and the rain is pouring down making you totally soaked. Now imagine that you predicted that it would start to rain so you put on a rain coat. When the rain starts to fall, you won’t get wet since the rain drops will strike against the rain coat and get drained. In the same manner, the wax on plants is prot

Vilket membran lämpar sig bäst när det kommer till avskiljning av organiskt material från Bolmenvatten? Med vattendrag som blir brunare och brunare – hur ska våra dricksvattenverk klara av att säkra vårt vatten i framtiden? Svaret heter membranteknik! Vilket membran som passar bäst är däremot en svårare fråga att besvara och således också det som har undersökts i denna studie.In many places across the northern hemisphere, drinking water treatment plants (WTPs) need to avert the effects of deteriorating quality in surface water sources caused by increasing lev-els of natural organic matter (NOM). The two major factors responsible for this phenomenon, also called brownification, are the greenhouse effect and changes in soil acidification. Additional treatment steps needs

Syfte: Syftet med uppsatsen är att skapa ökad förståelse för hur nya image- och varumärkesbyggande aktiviteter initialt påverkar statliga arbetsgivares rekryteringsförutsättningar. Metod: En kvalitativ tvärsnittsstudie har genomförts med ett hermeneutiskt förhållningssätt. Forskningsansatsen i uppsatsen är främst deduktiv och baseras på relevant teori. Analys och slutsatser underbyggs av primärdaPurpose: The purpose of this thesis is to build knowledge regarding how new image activities and branding activities initially influence public employers’ recruiting conditions. Methodology: A qualitative cross-sectional study was carried out with a hermeneutic approach. The research in this paper is mainly deductive and based on relevant theory. Analysis and conclusions are supported by primary

Människan har sedan urminnes tider tittat upp mot himlen och försökt lista ut vår plats i Universum. Vi har kommit långt fram sedan tiderna man kartlade stjärnors positioner för hand, till att använda superdatorer till att simulera kosmisk historia. Just nu befinner vi oss i en era där stora resurser läggs ner på att studera vårt hem, vår galax, Vintergatan, i mycket större detalj än förr. En av dI investigate to what extent spiral arms might affect axisymmetric Galactic models. As we need fully dynamical and high resolution Galactic evolutionary models to probe the structure of the dark matter halo, it is important that we use accurate mass models describing the MW structure. Before reaching to that level of effort, a great deal can be learned from fitting mass and kinematic models to dat

Issue of study: The plastic injection moulding industry has become highly competitive in terms of lead times and pricing, following an increase in low-cost manufacturing from Asia, as a part of the full supply chain. To remain competitive, mould tool manufacturers are looking to complement new tool manufacturing with local after-sales services in countries where their mould tools are being used. U

Background H&M Online has experienced rapid growth over the last years and is now present in Europe, North America and Asia. To be a successful fashion etailer, companies need to overcome typical fashion challenges such as seasonality, short product life cycles and a constantly changing customer demand. In addition, companies must learn to master the special characteristics of e-commerce such

One way for manufacturing companies to gain competitive advantage in today’s business environment is to complement the product offering with surrounding services that deliver superior value to the customer. Further, the demand for these surrounding services is influenced by market-specific customer requirements, surrounding competitive environment and local prerequisites. Therefore, there is a nee

The aim of our research has been to identify what prevents Syncron from implementing a single item emergency ordering policy in their inventory management system, GIM. Emergency ordering is defined here as the ability to use two supply sources, a normal one and a faster more expensive emergency source. We further wanted to investigate under what circumstances an emergency ordering policy could be

Title: An experience unlike any other’s. To achieve great customer satisfaction with obligations to deliver experiences for all – a case study on Liseberg amusement park. Authors: Viktor Kjellin, Industrial Engineering and Management ’09, LTH; Fredrik Leifland, Industrial Engineering and Management ’09, LTH Supervisor: Ingela Elofsson, Department of Industrial Management and Logistics, Production

Background Technological advancements over the last decades have resulted in an increased degree of digitalisation within as well as in between companies around the world. As a result, requirements on companies in general are growing and global competition is steadily increasing. One area for which this is highly relevant, and for which there is still a lot of potential for improvement, is industr

En två-kolonn MCSGP process för upprening av Liraglutid genomfördes i laboratorieskala. Den här processen är inte en kommersiell uppreningsprocess, utan att den är ett modellsystem med en realistisk peptidblandning och med en icke-kommersiell harts. Först modellerades processen med en konvektiv dispersiv modell för att beskriva koncentrationen genom kolonnen och den steriska massaktionsmodellen föA twin-column MCSGP process for the purification of Liraglutide was implemented at lab scale. This process is not a commercial separation step, but it is a model system with a realistic peptide mixture and with a non-commercial resin. First, the process was modeled using a convective dispersive model to describe the concentration along the column and the steric mass action model to describe the ad

Bakgrund: Det finns evidensbaserad empirisk information som berör stigmatisering av HIV-smittade personer inom vården. HIV förekommer i Sverige men få studier fokuserar på hur HIV-smittade patienter i Sverige upplever mötet med vården. Syfte: Syftet med studien var att undersöka hur HIV-smittade personer upplever att de blir bemötta inom hälso- och sjukvården. Metod: En litteraturstudie som basera