Improving Delivery Performance Through Distribution Process Redesign - A Case Study at ASSA ABLOY Entrance Systems
The order-to-delivery (OTD) process for a specific product group at ASSA ABLOY Entrance Systems (AAES) has been underperforming lately and failing to meet changing customer expectations, especially regarding reliability and speed. The current process configuration has been assessed as outdated and inadequate for efficient distribution of the product. Since the OTD process was configured, supply ch