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Användbarhet i CRM-system: Visualisering av kundbild

An ecient and useful CRM system requires that all concerned parts of a company use it frequently. For this goal to be reached, the system has to be intuitive, simple and support the user-tasks. Our work focused on creating a model of how visualization of costumers could be done, how it should be measured and how this could be integrated in Lundalogik's CRM system, Lime. During the whole projec