“Ofta skrattar man typ bort det för att man är van” – En kvalitativ intervjustudie om normalisering av hot och våld hos socialsekreterare på ekonomiskt bistånd
Work-related threats and violence is a common problem that many social workers have to handle frequently. The definition of this phenomenon is ambiguous and social secretaries have to learn how to handle these types of situations. This bachelor thesis will focus on how they perceive this and how they cope with it, as well as the consequences of their perceptions and coping strategies. To answer th