Understanding the Periphery: An analysis of the shared experiences of outsiders in the use and non-use of systems and platforms
The existence of systems has been essential in bringing order and providing benefits and security for people throughout the course of history. However there are cases wherein people have difficulties in adopting or conforming to systems. The aim of this study is to understand how systems that intend to be open encounter the paradox of excluding people in the process. The Public Transportation Age
