The distant, the capable and trustworthy, and the digitally skilled : The production of client roles in municipal activation and social assistance services using automated decision-making
While research on the ramifications of automated decision-making (ADM) for welfare organisations is growing rapidly, less attention has been paid to elucidating the role and experiences of clients in the ADM process. This paper draws attention to how the performance of ADM policy in social assistance organisations working from an activation perspective is not merely a passive way of processing cli